Our agent’s most crucial role is when the client suffers a loss. They act as the client's representative and advocate when dealing with the insurer.This is the agent's most critical role post-loss. We guide the client on required procedures and assist in compiling necessary claim documents. We liaise with the insurer and follow up to ensure fair and timely settlement, acting as a direct advocate in dispute resolution.

Guidance and Documentation:We guide the client on the required procedures (e.g., filing a police abstract, getting a motor assessor's report) and assist in compiling all necessary claim documents.

Liaison and Follow-up: Our agents submits the claim to the insurer and actively follows up on the progress, pushing for a fair and timely settlement.

Dispute Resolution: If a claim is unfairly declined or the proposed settlement is too low, our agents advocate on the client’s behalf to resolve the dispute with the underwriter.